Policies

We ask that you please arrive 10 minutes early for your services. We will do our best to accommodate late arrivals. However, the length of your service may be adjusted so as to not interrupt the scheduled appointments of other guests.

Please notify the front desk coordinator if you have any disabilities, physical ailments, allergies, or if you are pregnant. Pregnant women must be into their second trimester to receive any massage. All Prenatal massages done after 36 weeks must have a doctor's consent form.

To ensure complete relaxation for yourself and all our guests, please honor the tranquil setting of Pascale's Spa and whisper. We ask that all cell phones be placed on silent and that no calls are taken in service areas or lobby.

Walk-ins are welcome, but reservations are strongly suggested to ensure that the time and day are available for your services.

All services are available in a series of 6 and include a 10% discount. Services in a series cannot be changed or used for other treatments. Series purchases are non-refundable and non-exchangeable.
Gift card purchases are non-refundable.
Group reservations are available for booking. Please call our coordinator to make arrangements.

What to Expect

A robe and sandals will be provided for clients with multiple treatments. Robes and sandals may be requested at time of booking for single services. Undergarments may be worn during treatments, but rest assured, our therapists are professionally trained in correct draping procedure to ensure your comfort and privacy.
Gratuity is not included in the price of services or spa packages; customary tipping runs 10% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check, credit card or gift card.

If you must reschedule or cancel an appointment, please notify Pascale's Spa 24-hours in advance to avoid being charged for scheduled services. No shows & Late Cancellations will be charged a $25 fee per client.
A credit card number will be required to hold appointments booked on Fridays and Saturdays as well as for multiple appointments, package bookings and group bookings on any day. Cancellations of less than 24-hours notice and no-shows will be charged in full.
If you decide to break up your spa package, you will not receive the package discount on services.